Refund policy
Welcome to CleanCut Apparel. We want every order of our hangers, storage racks, and related home-organization products to arrive ready to bring greater structure and convenience to your living space. If an item does not meet your expectations, this Return and Refund Policy explains how you can request a return, what conditions apply, and how refunds are processed.
CleanCut Apparel is operated by Human Clothing Co Inc, located at 8 The Green Ste. B, Dover, DE 19901.
1. Our Return Commitment
We accept eligible returns within 30 calendar days after the date your order is delivered.
Because our products are designed for practical household organization, we encourage customers to inspect hangers, storage racks, mounting components, connectors, hardware, and other included parts promptly after delivery.
To qualify for a standard return, the product should generally be:
- Unused or only minimally handled for inspection;
- In its original condition;
- Free from stains, odors, dirt, pet hair, excessive wear, or other signs of use;
- Returned with all included accessories, hardware, instructions, and components;
- Returned in its original packaging whenever reasonably possible; and
- Accompanied by sufficient order information for us to identify the purchase.
We reserve the right to decline a return where the merchandise has been materially altered, damaged through improper use, or returned in a condition that prevents it from being resold.
Nothing in this policy is intended to exclude rights or remedies that cannot lawfully be excluded under applicable law.
2. Items That May Not Qualify for a Standard Return
Certain products or circumstances may fall outside our ordinary return process. Examples may include:
- Products that have been permanently installed, drilled, glued, modified, painted, cut, or otherwise altered;
- Products damaged because of improper assembly or installation;
- Products damaged through misuse, abuse, excessive loading, or use inconsistent with the product instructions;
- Items returned after the applicable return period;
- Products missing substantial components or accessories;
- Merchandise damaged after delivery through circumstances unrelated to an original product defect; or
- Items purchased through an unauthorized third-party seller.
If an item arrives defective, incomplete, or damaged, please contact us before attempting repairs, modifications, or disposal of packaging materials.
3. Damaged or Incorrect Items
We understand that receiving a damaged hanger, bent storage rack, missing connector, or incorrect item can disrupt an otherwise simple organization project.
If your order arrives damaged or you receive the wrong product, contact us at:
Email: [email protected]
Please provide:
- Your order number;
- The name associated with the order;
- A description of the problem;
- Photographs showing the condition of the product and packaging, when applicable; and
- Photographs of the shipping label if the wrong item or package was delivered.
We may request photographs or other information so that we can determine whether the issue occurred during fulfillment, transportation, or use.
When an item is confirmed to have arrived defective, damaged in transit, or materially different from what was ordered, we may offer an appropriate remedy, which may include replacement, refund, or another solution permitted by applicable law.
4. How to Request a Return
To begin a return, email [email protected] within 30 calendar days of delivery.
Your return request should include:
- Full name;
- Order number;
- Product name;
- Reason for the return; and
- Photographs if the item is damaged, defective, or materially different from the listing.
Do not automatically send merchandise to the business address before receiving return instructions. Depending on the circumstances, we may provide specific instructions regarding the appropriate return destination.
A return is not considered approved merely because a package has been shipped back. Customers should retain tracking information and shipping documentation until the return has been fully resolved.
5. Return Shipping Costs
For a customer-requested return that is not related to a defect, damage, fulfillment mistake, or material product discrepancy, the customer may be responsible for the cost of returning the merchandise.
Where the return is caused by our error, such as shipment of the wrong item or an item confirmed to be defective or damaged before customer use, we will determine an appropriate remedy and may provide return-shipping assistance where appropriate.
Original shipping charges, if any, may not be refundable when a customer voluntarily returns an otherwise conforming product, except where applicable law requires otherwise.
6. Refund Processing
Once an eligible return has been received and reviewed, we will process an approved refund to the original payment method whenever reasonably possible.
A refund may include the eligible purchase price of the returned merchandise. Shipping charges are handled according to the circumstances of the return and applicable law.
After we initiate the refund, the time required for the funds to appear in your account may depend on your bank, credit-card issuer, payment provider, or other financial institution. CleanCut Apparel does not control those third-party processing periods.
If a refund appears to be delayed, please contact us first so that we can verify the status of the transaction.
7. Partial Refunds and Product Condition
Where a returned product shows use, damage, missing parts, or other conditions beyond reasonable inspection, the amount refunded may be affected to the extent permitted by applicable law.
We will not impose a reduction merely because a customer reasonably inspected a product after delivery.
Our assessment will take into account the actual condition of the merchandise and the circumstances surrounding the return.
8. Exchanges
If you would prefer another size, style, quantity, or product configuration, contact us at [email protected].
Exchanges may depend on inventory availability. When an identical replacement is unavailable, we may offer a refund or another mutually appropriate solution.
9. Order Cancellation
If you need to cancel an order, contact us as soon as possible after placing it.
We will make reasonable efforts to accommodate cancellation requests received before fulfillment or shipment. Once an order has entered fulfillment or has been shipped, cancellation may no longer be possible and the customer may instead need to use the applicable return procedure.
10. Product Use and Installation
Storage racks and organization products may involve assembly, mounting, hanging, stacking, or placement.
Customers are responsible for following applicable product instructions and using products only for their intended purposes. Weight capacities, mounting requirements, wall conditions, hardware compatibility, and installation surfaces can affect safe performance.
A return request does not eliminate the importance of following safety instructions or manufacturer recommendations.
11. No Waiver of Legal Rights
This policy is intended to establish a practical return procedure. It does not waive consumer protections or remedies that cannot lawfully be waived.
CleanCut Apparel also seeks to conduct its retail activities consistently with applicable Delaware consumer-protection requirements, including laws addressing deceptive or misleading practices in the sale and advertising of merchandise.
12. Contact Information
For returns, refunds, damaged products, or order concerns:
Human Clothing Co Inc
8 The Green Ste. B
Dover, DE 19901
United States
Contact Person: BULMARO GARCIA
Email: [email protected]
Please retain your order confirmation and relevant delivery information when contacting us.