Shipping policy

CleanCut Apparel works to make delivery straightforward and predictable. This Shipping Policy explains our shipping charges, processing procedures, delivery estimates, and responsibilities relating to transportation.

1. Shipping Rates

We offer the following standard shipping structure:

Orders of $10.00 or more: Free standard shipping.

Orders under $10.00: A $5.99 standard shipping charge applies.

The shipping charge applicable to an order will be displayed during checkout before the customer completes the purchase, subject to applicable taxes and other disclosed charges.

2. Order Processing

Most orders are processed after payment authorization.

Our ordinary processing period is approximately 1–3 business days.

Business days generally exclude weekends and applicable U.S. holidays.

During periods of unusually high order volume, promotional events, inventory transfers, severe weather, carrier disruption, or other circumstances outside our reasonable control, processing may take longer.

3. Delivery Estimates

After processing, standard delivery may generally take approximately 3–7 business days, depending on destination, carrier conditions, and other logistical factors.

Accordingly, a typical order may arrive approximately 4–10 business days after purchase, although actual delivery can vary.

These are estimates rather than guaranteed delivery dates.

4. Shipping Destinations

We primarily provide shipping within the United States.

Available destinations may depend on product characteristics, carrier service availability, and checkout configuration.

If a particular address cannot be served, we may contact the customer to request an alternative address or cancel and refund the affected order.

5. Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please verify:

  • Recipient name;
  • Street address;
  • Apartment, suite, or unit number;
  • City;
  • State;
  • ZIP Code; and
  • Any applicable delivery instructions.

If an order has not yet shipped and you discover an address error, contact [email protected] immediately.

Once an order has entered shipment, we may not be able to modify the delivery address.

6. Tracking

When tracking information is available, it may be provided through the email address associated with the order.

Carrier tracking information may not update immediately after shipment. Initial scans can sometimes take time to appear.

7. Delayed Shipments

Shipping estimates are affected by carrier capacity, weather, holidays, transportation disruptions, incorrect addresses, regional events, and other factors.

If a package appears delayed, customers should first review the tracking information and then contact us if the delay appears unusual or the tracking information indicates a problem.

We will make reasonable efforts to assist with carrier-related issues.

8. Lost, Damaged, or Missing Packages

If a package is marked delivered but cannot be located, customers should first check the delivery area, mailbox, building reception area, household members, neighbors, and other customary delivery locations.

For damaged packages, retain the packaging and photograph the condition when possible.

Contact us promptly at [email protected] if assistance is required.

9. Shipping Damage

Storage racks and hangers can contain rigid or assembled components that may occasionally be affected by rough transportation.

If your package arrives with visible damage, please photograph:

  • The exterior packaging;
  • Shipping labels;
  • Damaged areas;
  • The product itself; and
  • Any broken or missing components.

This documentation helps us investigate the problem with the carrier or fulfillment provider.

10. Shipping Restrictions

Some destinations may be unavailable due to carrier restrictions, operational limitations, legal requirements, or other circumstances.

We reserve the right to decline shipment to an address that cannot reasonably be served.

11. Delivery Delays Beyond Our Control

We are not responsible for delays caused by circumstances outside our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier disruptions, government actions, public emergencies, labor disruptions, or other extraordinary events.

We will nevertheless make reasonable efforts to assist customers when such events occur.

12. Contact Regarding Shipping

For shipping questions:

Human Clothing Co Inc
8 The Green Ste. B
Dover, DE 19901
United States

Email: [email protected]
Contact Person: BULMARO GARCIA